Tiêu chuẩn quốc tế

• Số hiệu / Standard Number: ISO TS 8000-65:2020
• Năm ban hành / Publication date: 2020
• Tình trạng / Status: A - Còn hiệu lực
• Tên tiếng Anh / Title in English: Data quality — Part 65: Data quality management: Process measurement questionnaire
• Chỉ số phân loại Quốc tế (ICS) / By field: 25.040.40 - Ðo và điều khiển quá trình công nghiệp
• Số trang / Page: 40

Phạm vi áp dụng / Scope of standard

This document specifies a questionnaire to audit the performance of the processes specified by the process reference model in ISO 8000-61.

NOTE 1 This questionnaire is applicable to all types of business process, technology, information system, data and data processing. This questionnaire can be used as part of a continuous improvement process.

The following are within the scope of this document:

- guiding principles for generating questions from the process outcomes specified by ISO 8000-61;

- one or more questions for each outcome of every process in ISO 8000-61;

- a measurement method based on a simple indicator and measurement scale for each question;

- guidance on how to present the results generated by the questionnaire.

NOTE 2 The questions and corresponding indicators in this document conform to the requirements of ISO 8000-63.

The following is outside the scope of this document:

- defining how the questions relate to models of organizational process maturity.

NOTE 3 Such models define an overall scale by which to understand the degree to which an organization is performing effectively and efficiently.

EXAMPLE ISO 8000-62 and ISO 8000-64 ¹⁾specify how to use maturity models with ISO 8000-61.

¹⁾ Under preparation.